Robinhood launches 24/7 telephone assist, crypto customers included
Popular buying and selling app Robinhood introduced Tuesday that it has launched round the clock telephone assist to higher serve its ever-growing userbase, together with the tens of millions of customers who’ve signed as much as entry cryptocurrency investments.
Users of the app will now have the ability to communicate with a dwell customer support consultant 24 hours a day, seven days every week, no matter holidays. The firm said the 24/7 assist line is a part of a broader effort to increase reliability and accessibility, in addition to reply time-sensitive requests from its clients.
To entry the service, customers can request a name via the Robinhood app and obtain a notification when they’re subsequent in line for a telephone dialog. A Robinhood consultant will then provoke the decision.
Christine Brown, the chief working officer of Robinhood Crypto, informed Cointelegraph that the corporate is scaling up its customer support attributable to increased volumes and longer wait instances, that are attribute of huge exchanges. She mentioned her firm is dedicated to “resolving three major barriers to our financial markets,” together with financial, instructional and emotional. On the emotional side, she defined:
“To overcome emotional barriers, we need to help everyone feel that they’re ready to become investors, that they belong, and that they’ll get the support they need when they need it. We hope providing 24/7 phone support will continue to break down these barriers.”
Brown confirmed that as of June, Robinhood had roughly 2,700 buyer assist workers members. The firm is on monitor to develop its buyer companies unit by an element of two 1/2 this 12 months.
Customer service, or a scarcity thereof, has develop into a critical challenge for a lot of cryptocurrency merchants. As Cointelegraph just lately reported, hundreds of Coinbase clients have been unable to achieve buyer assist even after their accounts have been compromised. This challenge isn’t restricted to Coinbase, both.
Related: Robinhood customers could quickly have the ability to withdraw crypto for the primary time
Crypto exchange assist has been panned as uniformly unhealthy largely as a result of buying and selling platforms are unable to scale their assist workers rapidly sufficient, particularly throughout bull markets. This challenge has additionally led to infrastructure overload in periods of excessive quantity, leaving tens of millions of merchants unable to entry their accounts after they want them most.
Robinhood’s preliminary public providing submitting in July showed that the corporate had 18 million registered accounts, with $80 billion in belongings. Many of those customers are drawn to Robinhood’s commission-free buying and selling companies, in addition to the benefit with which they will buy investments equivalent to shares and cryptocurrencies.